Refund Policy – Your Guide to Refund Eligibility and Process

At Luis Dev Studio, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be offered.

1. Eligibility for Refunds

Refunds may be considered in the following situations:

• Significant failure to deliver the agreed-upon services as outlined in the project agreement.
• Inability to complete the project due to unforeseen circumstances on our end.
• Other exceptional circumstances where Luis Dev Studio deems a refund appropriate.

2. Non-Refundable Items

The following are generally non-refundable:

• Payments for work already completed, commensurate with the progress made on the project.
• Expenses incurred by Luis Dev Studio in the course of the project.
• Situations where the client changes their mind or alters the project scope significantly after work has commenced.

3. Refund Request Process

To request a refund, please follow these steps:

• Notify us in writing (email is acceptable) within 14 days of the issue arising.
• Clearly explain the reasons for your dissatisfaction and provide supporting documentation.
• We will review your request and respond within 7 business days.

4. Refund Determination

Refunds are issued at the discretion of Luis Dev Studio. We will carefully evaluate each request based on its merits and the specific circumstances.

5. Refund Method

If a refund is approved, it will be issued using the original method of payment.

6. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page.

Last updated: 03/28/25

Contact Us

If you have any questions, email us at hello@luisdevstudio.com